Concierge Patient Process2019-03-06T12:01:53+11:00

Servicing New Zealand, Indonesia, Malaysia, Singapore and other South East Asian Countries

The Regenexx Australia Concierge Patient Process

Regenexx Australia can help you arrange your Regenexx treatment in Australia from your initial enquiry through to your return home.

Our Sydney clinic is geographically placed to service New Zealand, Indonesia, Malaysia, Singapore and other South East Asian Countries.

November 2018

1) Initial Enquiry

Contact us by email or by completing the online enquiry form on our website. All potential patients must send a copy of their MRI for examination by our specialist Physician. Our patient co-ordinator can help guide you through the process of sending large files through the internet. You must also complete a Medical Questionnaire which provides us with detailed information on your personal health. We will make an initial assessment of your suitability to undertake a Regenexx Procedure and if we believe the treatments can help you we will send you an information pack.

2) Follow Up

If you are a candidate we will contact you to arrange for a consultation with our Physician. This consultation will be via Skype to discuss the outcomes from the review and provide treatment options.

3) Booking your Procedure

Once you have decided to have your Regenexx treatment in Australia we will plan for your Regenexx procedure in Australia. A confirmation letter will be sent to you with details regarding your procedure, accommodation and transport information, and other associated paperwork. You will be given a quote for your procedure requiring your signature for confirmation. 

4) Payment

A one third deposit will be required to confirm your booking with the balance due 7 days prior to your departure to Australia.

5) Departure to Australia

Your destination is Kingsford Smith International Airport, Sydney Australia. We can arrange for you to be met in the arrivals area and for a driver to take you directly to the hospital or to your accommodation.

7) Procedure

On your procedure day you will have a blood draw at our clinic based next to the hospital and you will be escorted to check in to your hospital room.

8) Post-procedure Care

Once your procedure has been completed you will be given a final review by your Physician before being discharged from the hospital. Transport back to your accommodation can be arranged for you. You will be given contact details for the hospital and also for your designated patient care manager.

9) Departure from Sydney airport

If required you can be accompanied to the airport by a Regenexx representative. Where required, wheelchair assistance will be arranged for your journey home. Summary letters will be sent to your primary care doctor and electronic copies will be sent to you via e-mail if requested so that your medical records are kept fully up to date.

10) Aftercare

Upon returning home, if you have any general questions or queries relating to your procedure please contact us immediately and we will arrange for the Physician to contact you by telephone at a mutually convenient time.

11) Follow up upon return home

Once you are back home one of our Regenexx Australia staff will contact you to ensure that you were satisfied with the service provided.

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